Employment

You’ve come to the right place if you’re interested in a career with a growing company! Our company has a soul that is anchored by its people. Our team are not viewed as employees but as trusted partners. This is the core of our culture. It defines how we work together and treat each other. This results in an unwavering commitment to always represent our client’s best interests.

Are you looking for a career in any of these areas?

  • Real Estate Sales
  • Real Estate Services
  • Property Management
  • Mortgage and Finance
  • Conveyancing
  • Financial Planning
  • Administration / Support Teams
  • Personal Assistant

Please feel free to send your resume to Trudy McOnie Division Manager (Trudym@theagencygroup.com.au) and she will contact you should anything become available.

Client Service Charter

The Agency Group of Companies are dedicated to providing exceptional and superior customer service as we strive to exceed our client’s expectations at every opportunity.  We have great teams in place to achieve this.  Repeat business is a vital ingredient to our ongoing success and one of the ways we can achieve this is through the application of our Agency Group Client Service Charter.

The Agency Group Client Service Charter is not just about who we are and what we stand for, it is also a guarantee of what our clients can expect from us.  We will always “do what we say we will do” and our aim is to exceed our client’s expectations by delivering a truly exceptional and superior client service experience.

We need to ensure that we consistently deliver exceptional and superior client service from the first point of contact right through to aftercare.

Employee Expectations:

  • Take all incoming call enquiries immediately when you are present in the office. Client enquiries via telephone are never to be ignored or delayed at any time.
  • Respond to all enquiries with a high degree of urgency when you are unavailable and a message has been taken on your behalf. All enquiries must be responded to via telephone or email by no later than COB on the day the enquiry is received.  If the enquiry is after 4pm, the enquiry must be addressed by 10am the following morning.  It is essential that you provide an acknowledgement of the enquiry through an appropriate medium, even if you are unable to offer a resolution at that time.
  • Set up an out of office message on your email and a similar voice message on your mobile phone or office phone, which provides clear direction for the client as well as the name of the person to whom their enquiry should be directed, should you be on annual leave or out of the office for any noticeable period of time. If you need any help or assistance in setting this up, please contact our Group Human Resources Manager.
  • Provide an exceptional and superior level of communication with all stakeholders. Our clients must receive regular updates and follow up calls in order to keep them fully informed. All communication dates as well as all relevant details of conversations must logged within the appropriate file or database.
  • Provide our clients with a positive and enjoyable experience which leaves them feeling confident about us and our Group of Companies. All visitors are to be made to feel welcome, and our philosophy is that every visitor is a VIP.
  • Always be polite, friendly and welcoming when you communicate in person, via phone or email.
  • When handling client enquiries, listen attentively to what they are saying and then respond in a, professional and respectful way.
  • Finish every interaction with “Is there anything further I can help you with?”
  • Resolve all customer complaints immediately and with a sense of urgency, ensuring the query or complaint has been resolved and finalised.
  • It is the direct responsibility of every team member to identify and communicate with Senior Management if you are unable to meet the Agency Group Client Service Charter on any occasion.